Terms of Service

These terms, together with the POPIA Operator Agreement and the Privacy Policy (both incorporated by reference), are the whole agreement between Kebbir (“we”, “us”) and the business using the service (“you”). If these terms conflict with the Operator Agreement on the processing of personal information, the Operator Agreement prevails.

Kebbir captures orders from your WhatsApp Business conversations, extracts order details using automated (AI) processing, generates invoices, sends them to your customers via WhatsApp, and helps you reconcile payments. Order extraction is assistive: nothing is sent to a customer without your explicit confirmation, and you are responsible for reviewing every order and invoice before approving it.

Kebbir is for businesses only, not consumers. You warrant that you are at least 18, have the capacity and authority to bind the business you register, and that your registration information is accurate. You are responsible for everything done under your account and must keep your credentials confidential and notify us of any suspected unauthorised access.

Use of the service is subject to the fees communicated to you at sign-up or published in the dashboard. Fees are payable in South African Rand, exclusive of VAT unless stated otherwise, and are not refundable except where required by law. We may change fees on reasonable notice; continued use after the notice period is acceptance. We may suspend the service for non-payment.

You must not use the service to:

• sell or promote anything unlawful, or anything prohibited by WhatsApp’s Business and Commerce Policies;
• send spam, unsolicited marketing, or messages to people who have not contacted your business;
• harass, defraud, or mislead any person;
• interfere with, probe, or circumvent the security or tenant isolation of the platform;
• resell or provide the service to third parties.

Because all tenants share our WhatsApp platform integration, conduct that puts our standing with Meta or PayFast at risk is a material breach, and we may suspend your account immediately and without notice to protect the platform.

The service depends on third parties we do not control: Meta (WhatsApp Business Cloud API), our AI processing provider, PayFast (payments), and our hosting providers. Your use of WhatsApp and PayFast is also governed by their own terms, which you must comply with. We are not responsible for the acts, omissions, outages, or policy changes of these third parties, including Meta suspending or restricting your WhatsApp Business account or changing API behaviour or pricing.

You are the seller in every transaction with your customers. You are solely responsible for: the goods and services you sell, their quality, safety, and legality; the accuracy of prices, VAT, and other amounts on invoices you approve; delivery and refunds; complying with consumer protection, tax, and other laws that apply to your business; and resolving disputes with your customers. Kebbir is a tool, not a party to your sales.

We own the platform, its software, and its branding. You own your business data — your orders, invoices, and customer relationships — and grant us the licence needed to process that data to provide the service. Feedback you give us may be used without restriction or compensation.

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied. In particular, we do not warrant that AI-extracted order details are accurate or complete — the confirmation step exists so that you catch errors before anything reaches a customer — or that the service will be uninterrupted, error-free, or that every WhatsApp message will be received or delivered.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or goodwill, arising out of or related to the service, however caused. Our total aggregate liability under this agreement (including the Operator Agreement) is limited to the fees you paid to us in the three (3) months preceding the claim. Nothing in these terms excludes liability that cannot be excluded under South African law.

You indemnify and hold us harmless against any claim, fine, penalty, or loss arising from your breach of these terms, your violation of any law or third-party terms (including WhatsApp’s and PayFast’s), the goods and services you sell, or your dealings with your customers.

You may close your account at any time. We may suspend or terminate your account for breach of these terms, non-payment, risk to the platform or other tenants, or where a third-party provider requires it; where reasonable we will give notice first. On termination your access ends, and data is handled as described in the Operator Agreement and Privacy Policy. Clauses that by their nature survive (including fees owed, disclaimers, limitation of liability, and indemnity) survive termination.

These terms are governed by the laws of the Republic of South Africa. We may amend them from time to time; the current version is always available at this page and material changes will be notified to you, with continued use constituting acceptance. If any provision is unenforceable, the remainder stays in force. You may not cede or assign your rights without our consent; we may assign ours to a successor of the business. No failure to enforce a right is a waiver of it.